UAS Bookstore Survey

1. Please indicate how you principally interact with the UAS Bookstore:

   Valid Missing Mean 30 0 NA As a local student : 6 As a distance (eLearning) student : 13 As an instructor : 4 University employee : 4 Member of the public : 3

 

2. Please indicate where you live:

   Valid Missing Mean 30 0 NA UAS Housing : 1 Juneau community : 19 Outside of Juneau : 10

 

3. The UAS bookstore website provides online ordering of textbooks and merchandise, general information on the bookstore and faculty book adoption information.

   How helpful is the bookstore web site to you?

   Valid Missing Mean 30 0 NA Very helpful : 12 Somewhat helpful : 9 No opinion : 3 Somewhat unhelpful : 0 Very unhelpful : 0 I have never used the web site : 6

 

4. How do you usually buy your text books?

   Valid Missing Mean 30 0 NA Juneau campus bookstore : 0 Juneau online bookstore (MBS Direct) : 30 Other local bookstore : 0 Other online bookstore : 0 Whoever has the best price : 0

   Comments:

   Selected: Juneau online bookstore (MBS Direct) I wish this was local.....it comes from north or south caroline the shipping is huge.....I would rather by local but because the classes are on line this is my only way or amazon. I drop at least one thousand a semester on books and its too bad the money could not stay here local.

   Selected: Juneau online bookstore (MBS Direct) Students in my classes order online and rent them electronically

   Selected: Juneau online bookstore (MBS Direct) I compare prices but usually find that MBS Direct has the best prices and thanks to the class specific links I can make sure I get the correct items.

   Selected: Juneau online bookstore (MBS Direct) When the bookstore will give me a voucher I buy them from MBS Direct.  If not then I have to try and purchase them from another site where the books are cheaper

   Selected: Juneau online bookstore (MBS Direct) I purchase about 1/2 my books at MBS Direct and about 1/2 at other sources such as Amazon or other online text book vendors.  I want both hardcover and e-text version choices for my purchases of all textbooks.

 

5. I use the campus bookstore to purchase:

   Valid Missing Mean 30 0 NA Textbooks : 16 School supplies/backpacks : 10 Art supplies : 6 Clothing : 15 General books : 3 Gifts : 15 I do not shop at the campus bookstore : 2 Other : 0

   Comments:

   Selected: Clothing I would love to buy my books local but online you go out of state.

   Selected: I love shopping at the bookstore!

   Selected: Textbooks I've never seen anything else for sale other than textbooks on MBS Direct.

   Selected: I was there for a summer class and I thought it was a very nice store.

 

6. Do you use the bookstore to purchase books using financial aid or agency funding prior to disbursement?

   Valid Missing Mean 30 0 NA Yes : 4 No : 26

 

7. Looking ahead, what are the best things about the current UAS Bookstore that UAS should strive to preserve?

   Valid Missing Mean 20 10 NA

   Comments:

   School supplies and clothing with UAS logo

   Great fair-trade items.  Accommodating required texts for students.

   Website.  Cheerful, upbeat atmosphere, school/class supplies for all subjects - especially art, ceramics, etc as those are hard to locate elsewhere locally.

   Fun hats, fun jewelry, great backpacks/bags/purses, and awesome university bling

   Online tools are essential for a distance university.

   I've never been there, so I don't know.

   local knowledge

   Staff,services and product-

   keep making it easy to get textbooks for distance students

   Good presentation. Competent and friendly staff. A positive UAS presence off campus. Good marketing opportunity during the summer visitor season. Great variety of merchandise. Appreciate the Saturday hours.

   N/A

   Having course texts /materials and basic UAS hoodies, jackets, other clothing. The essentials.

   I love the selection of university sweatshirts, textbooks, and miscellaneous artsy things.

   variety of items

   Nice gifts and UAS clothing

   The unique gifts available to the public to purchase. I also appreciate the art supplies, exercise stuff, and clothes. It is my favorite store for gift shopping.

   yoga products

   The ability to select a campus and a class or classes and the site specifies the specific books I need for those classes.

   The spirit of UAS and all that it stands for.

   Great selection! I always find cool things when I visit.

 

8. Looking ahead, what changes or new or enhanced services should UAS consider for the bookstore?

   Valid Missing Mean 18 12 NA

   Comments:

   what ever class there is there should be a way to keep the money local to uas and not the lower 48 where 50 dollars a book for shipping is added,......

   Having it on campus for students to easily access. Downstairs of Mourant was very convenient.  I highly recommend it being on campus, particularly with freshman housing being built there. It is far away and not easy for them to access.

   More of a bookstore--with books that are not required texts, but of interest intellectually.

   Focus on students needs rather than gift items.  The multitude of candles, purses, decor lighting, and other non-essentials seem more focused towards the public.  Students have enough difficulty living within their means, bombarding them with pretty non-essentials in the student bookstore seems counter productive.

   Focus should be on financial sustainability. Students should be asked to pay higher fees or tuition for additional services, especially those services consumed by a minority of student body.

   The UAS Bookstore should first and foremost offer items required of students, books, school supplies, and UAS clothing and promo items and be accessible to students - i.e. ON CAMPUS!! Secondly, the UAS bookstore should promote UAS. It is a place where students, alumni, faculty, staff, and the community purchase items that align with the mission of UAS and promotes the UAS brand. Clothing should align with the UAS logo and Spike. Currently, clothing and promo items have no common theme and are all over the place - new logos, new graphics, and the Troll art. This varied approach only serves to dilute the overall UAS brand. Lastly, the UAS bookstore should highlight the work of our faculty.

   Don't know.

   software And hardware

   na

   maybe more sales and special events.

   In regards to question 6:  The bookstore will NOT give out vouchers to students who's financial aid hasn't arrived at the school.  This is frustrating because financial aid never shows up and processed until after the semester starts.  They make very LITTLE effort to accommodate the students.  I have only been able to get a voucher when I e-mail them the letter with the check number and amount they will be getting.  Even then I sometimes do not get a voucher. I have sent in a letter just like this before AND called and talked to the lady in charge to make sure she got everything I needed in order to get a voucher.  She NEVER responded to my voucher application.  I get scholarships and grants because I cannot afford schooling on my own. I actually had to drop an entire semester before due to not getting a book voucher. My books cost around $700 dollars a semester and I definitely to not have that kind of money to buy my books.  I have attended other schools, KPC for example, who allow me to get a voucher as long as I have proof that they are giving me money.  If for some reason I don't get money the amount is already charged to my account and becomes my responsibility just like it would if I was not getting funding.  I feel that it is ridiculous that the bookstore is this unwilling to accommodate the students, especially distance students that get scholarships and grants.  I recommend reviewing and revising the bookstore policies and procedures to better accommodate your students.  Also, please make sure your staff reviews and responds to ALL bookstore voucher applications.  I find it ridiculous that I sent in an application, called, and sent an e-mail with more information and never received a response to my application.

   Having the basic tests, class materials and UAS gear. Simple, efficient. Too much other "stuff" in the current bookstore.  It's mind boggling, a distraction.

   you need to be sure that the correct books for all classes are actually listed for the classes.

   I think that they need to cut down on the prices of things. I know that it's high quality stuff but it's way too expensive. I would like to see more artwork!

   More art supplies. I also think UAS should advertise to the general public about what is available at the bookstore.

   More e-Text version availability of textbooks!  I want a choice of e-text or hardcover.  I often buy both versions of all texts available so that I have a choice.  I travel a lot, so e-text is great when I am sitting on an airplane or in a car.  I prefer hardcover when I am at my desk doing assignments.  However, even sitting at home, the e-text version on a iPad or laptop is great too when I am just reading.  Yes, it does double the price of my books, but I do not mind paying that additional cost if I am getting the extra benefit for my money.  The textbook companies should offer a more expensive version of the hardcover which includes an electronic-version.  I would buy it every time!

   It would be nice if more of the clothing was offered on line.  Years ago I got a t-shrit.

   Please be on campus. As a distance student who often comes to Juneau having the book store off campus is frustrating.